Policies & Customer Support

Find the main iamBeachTennis and iamRacketSports store policies in one place, including shipping, returns, pre-orders, privacy, terms, order help and ways to contact our team.

Order & shipping:
Shipping Policy — delivery options, shipping timelines and order delivery information.
Pre-Order Policy — how pre-orders work, estimated arrival timing and pre-order conditions.
Contact Us — get help with an order, product question, shipping question or store visit.

Returns, refunds & order issues:
Refund Policy — returns, refunds, exchanges, damaged items and eligibility details.
Order Status / Reorder — log in to review past orders or reorder items when available.
Missing, damaged or incorrect order? — contact our team so we can help review the issue.

Privacy & legal:
Privacy Policy — how personal information is collected, used and protected.
Privacy / CCPA Requests — for privacy, personal information or data request questions, review the Privacy Policy and contact us if needed.
Terms of Service — terms for using the website and purchasing from the store.

Choosing the right beach tennis racket, pickleball paddle, padel racket, bag, grip, ball or accessory can be confusing. Our team can help with product recommendations, sizing, availability, demos, local pickup and shipping questions.

Contact us or visit our Miami store for help choosing the right gear.

Looking to buy for a club, tournament, team, store or organization? Visit the relevant page below so we can route your request correctly.

Wholesale Inquiry
Sponsorships
Ambassador & Affiliate Program
iamBeachTennis Pro Team

Where can I find shipping information?
Review the Shipping Policy for delivery information and shipping terms.

Where can I find return and refund information?
Review the Refund Policy before starting a return, refund or exchange request.

Where can I ask about a pre-order?
Review the Pre-Order Policy, then contact us if you need help with a specific order.

How do I ask a privacy or CCPA-related question?
Start with the Privacy Policy. For a specific privacy or personal information request, contact us through the Contact Us page.

Can I get help choosing equipment?
Yes. Contact our team or visit the Miami store for help choosing beach tennis, pickleball and padel gear.