Orders can be modified or canceled within a short window after placement, typically within a few hours. Please contact our customer service immediately to request changes or cancellation.

Contact details and operating hours are listed on our

Yes we accepts payment by both Zelle and Venmo. To pay by Venmo please select PayPal on check out and you should see Venmo as an option. If you do not see Venmo as an option open your Venmo app, choose settings and under buying "Enable mobile web purchases".

To Pay with Zelle please choose Zelle as the payment option on checkout and follow the instructions.

To pay with Zelle please select Zelle as the payment option on checkout and then prompty open your Zelle app and make payment in full to info@iambeachtennis.com. Orders placed with a payment option of Zelle and no prompt payment made will be subject to cancellation.

Yes, we offer gift cards that can be redeemed for any product in our store, including pickleball, beach tennis, and padel equipment. Give the gift of sports and let your loved ones choose their favorite gear!

No, creating an account isn't mandatory for making purchases, but having one provides extra perks. With an account, you can easily view your past orders, store your contact and payment details securely, making your future shopping experiences smoother and more convenient.

Yes, we have a physical store located in Miami, Florida.

Contact details and operating hours are listed on our

Yes, we have a physical store located in Miami, Florida. You can visit us to try out the products before making a purchase.

Contact details and operating hours are listed on our

Yes, our team includes experienced athletes and product experts who can provide guidance and recommendations based on your specific needs and preferences.

Contact details and operating hours are listed on our

Certain products may be restricted from international shipping due to customs regulations of the destination country. We review all international orders for such restrictions and will inform you if any items in your order are affected. We recommend checking with your local customs office for specific import restrictions and regulations.

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Due to shipping restrictions or carrier limitations, there may be certain locations we are unable to ship to. If we are unable to ship to your location, we will inform you during the checkout process or contact you directly to discuss alternative solutions.

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Some products may be subject to international shipping restrictions due to local laws or regulations, or due to restrictions from our manufacturers or distributors. We review each international order to ensure compliance, and we'll inform and refund you if any items in your order cannot be shipped to your selected destination.

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If you need to change your shipping address after your order has been placed, please contact our customer service team as soon as possible. While we cannot guarantee that we'll be able to update the address before the order ships, we will make every effort to accommodate your request.

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Once an order has been shipped, we are unable to change or cancel it. If you no longer want the item, please wait for its delivery and then initiate a return following our return policy. Please note that return shipping costs and restocking fees may apply.

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Absolutely! For orders to Puerto Rico, please select "United States" as your country/region, then choose Puerto Rico as your state during the checkout process.

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We understand the importance of receiving your orders when it's most convenient for you. While we strive to accommodate specific delivery requests, our ability to guarantee delivery on a specific date or time depends on the carrier's shipping options. UPS offers guaranteed delivery for UPS Next Day and 2nd day service, please see UPS website for further information.

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Currently, we cannot split a single order to ship to multiple addresses. If you wish to send items to different locations, please place separate orders for each shipping address.

Yes, you can ship to a freight forwarder, but please be aware that you will assume full responsibility for any lost, damaged, or stolen packages. Items shipped to a freight forwarder are considered non-returnable and non-refundable.

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Absolutely, yes we ship to hotels. In some cases if shipping to a hotel we may require proof of your reservation at the hotel. You can place your order in advance of your arrival and we will ship to arrive on the date you inform us. If this is the case please contact us after placing an order

Our responsibility goes only as far as sending the package for delivery to the address specified. We are not responsible for any fees associated with the delivery of the package to the hotel including expedited shipping, signature delivery, and any fees imposed by the hotel for accepting and holding the delivery, if any. We advise all customers to familiarize themselves with their hotel polices and to ensure the hotel will accept and allows delivery's. Please plan ahead and select/pay for a shipping option that ensures the package will arrive at least 48 hours before your departure from the hotel as shipping delays happen frequently and our out our control. Be aware that UPS ground can take 3-4 days+, and USPS Priority mail is 1-3 days. Next day and 2 day services take 1-2 or 2-3 days and do not include weekends. Order fulfillment is normally within 24 hours during regular business hours M-F 9am-5pm. If you depart the hotel prior to the package arriving you are responsible for making all arrangements of what must be done whether that be returning the package or forwarding it to another location or other arrangements. If the package is returned to us in a manor the complies with our return policy, the purchase will be refunded to the customer, minus all shipping costs and minus any credit card or other payment processing fees that where incurred.

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Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment directly on the carrier's website.

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No, a signature is not necessary for our partner carriers to deliver your package. They will typically leave the package at your doorstep or in front of your residence.

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We offer a variety of shipping options, including expedited, next day, 2nd days shipping for those who need their orders quickly. During the checkout process you will be shown a list of shipping methods, cost and estimated delivery times. You can select your preferred shipping method.

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No we do not offer gift wrapping and special packaging options.

Yes, we offer shipping to military addresses. When placing an order to an APO/FPO/DPO address, please select the appropriate military designation in the "State" field and enter APO, FPO, or DPO in the "City" field. Shipments to military addresses may take longer due to military handling and processing.

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Yes, we offer shipping insurance for an additional fee to protect your order against damage or loss during transit. You can opt for shipping insurance during the checkout process. If your insured package is damaged or lost, please contact our customer service for assistance with filing a claim and determining the next steps.

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Yes, we offer international shipping to customers worldwide. Whether you're located in the United States, Europe, or beyond, we'll ensure that your pickleball, beach tennis, or padel equipment reaches you promptly and securely.

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Yes we do ship to Canada. On checkout you will see our shipping options and prices with delivery time frame estimates. Any taxes, import/customs fees, carrier charge or any other fees that may apply will be the customer’s responsibility.

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If an item in your order is backordered it will be noted as "PRE-ORDER" when you select the item to add to your shopping cart, it will also list an estimated shipping date. If your order contains multiple items, we may ship the in-stock items first, with backordered items to follow once they become available.

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Customs duties and taxes are not included in the item price or shipping costs and are the responsibility of the recipient. These charges are determined by the customs office of the destination country and can vary widely from country to country. We recommend contacting your local customs office for further information.

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Yes, apparel, accessories, and equipment must be returned in brand new condition, unworn, unwashed, clean, and with all tags attached. Items like bags, nets, balls, and other accessories must be returned unused, in their original packaging. Items not meeting these criteria may be returned to the customer or issued a store credit at our discretion.

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No, sale items are non-refundable and cannot be exchanged for store credit, except in the case of defective items, which may be exchanged for the same item or store credit at our discretion.

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Yes, personal care items or sales items are non-returnable. Please review our full return policy or contact our customer service team for more information on non-returnable items.

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Certain products may be marked as final sale, meaning they cannot be returned or exchanged. This typically includes clearance/sale items, custom-made products, or items marked as non-returnable at the point of purchase or personal care items.

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Discounted items purchased during specific sales events may be subject to special return policies. Please check the terms and conditions provided during these sales events or contact our customer service for details.

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International returns may be subject to different procedures due to customs and import regulations. When initiating a return from outside the United States, please contact our customer service team for specific instructions to ensure your return is processed smoothly and to avoid unnecessary customs fees.

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Yes, exchanges for a different product are possible. Please follow the return process and specify the product you wish to exchange for in your email. If there is a price difference between the returned item and the new product, including shipping costs, we will either refund the difference or require additional payment.

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If we have a local physical store location and the item is eligible for an exchange, you may be able to exchange an online purchase in-store. Please check with us first to confirm the item's availability and the store's exchange policy.

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Yes, expedited shipping options are available for exchange items. Please indicate your preference for expedited shipping when you request an exchange, and we will inform you about the additional shipping costs involved.

If you are local or able to visit our location, in-person returns or exchanges may be possible. Please contact our customer service team to arrange an appointment and ensure that we can accommodate your request according to our return policy guide

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We only accept returns for paddles that are in brand new condition. Used paddles showing signs of use, such as ball fuzz, scrapes, or removed tags/plastic from the handle, will not be accepted for return and will be sent back to the customer at their expense.

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Items purchased through our online store, or in person at our physical location, should be returned directly to us and not to third-party retailers. Similarly, items purchased from third-party retailers must be returned according to their return policies.

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Yes, you can return a gift item. However, refunds can only be issued to the original payment method used during purchase. If you prefer an exchange or store credit instead, please indicate this when contacting us for a return.

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If you've lost your electronic receipt, we may still be able to process your return by verifying your purchase through other means, such as the order number, your email address, or payment details. Please contact customer service for assistance.

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Items must be returned in their original condition, including all tags and packaging, to be eligible for a return or exchange. If the tags are missing or the original packaging is damaged, please contact our customer service to discuss your options, as this may affect the return eligibility.

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Items purchased with a gift card can be returned. The refund will be credited back to the gift card used for the purchase. If the gift card is no longer available, we will issue a new gift card with the refunded amount.

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If you have a gift item you wish to return but don't have the receipt, please contact our customer service. We may be able to process the return based on order lookup, gift registry, or other verification methods. Gift returns will typically be processed as store credit.

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Yes, we have a return and exchange policy. Please refer to our website for more information on our return policy and how to initiate a return or exchange.

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Items purchased with promotional discounts or coupons are eligible for return. However, the refund amount will reflect the discounted price paid at the time of purchase, not the item's full retail price.

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For orders paid with multiple payment methods, the refund will be apportioned back to those payment methods according to the amount charged to each at the time of purchase.

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For items purchased with a combination of a gift card and another form of payment, the refund will first be applied to the gift card up to the original amount used, with any remaining balance refunded to the other payment method used.

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While beach tennis is traditionally played outdoors on sandy courts, indoor sand court facilities have been built to allow indoor play. It can also be played indoors on a hard surface using a special type of ball and adapted court dimensions.

While having some tennis skills can be helpful, beach tennis is a unique sport that can be learned and enjoyed by players of all levels, including beginners.